Return policy

Thanks for purchasing our products at Sister of Mother Earth. If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything is unclear or you have more questions feel free to contact us.

Who We Are

Sister of Mother Earth, LLC is an LLC business operating in Madison County of North Carolina. We provide herbal infused vinegars, honey, salts and oils. We also provide herbal body care items. Our website address is www.sisterofmotherearth.com

Your contact information

You may contact us at sisterofmotherearth@gmail.com or telephone number 864-905-5405

What personal data we collect and why we collect it.

We may collect personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. Also any collection and retention of sensitive personal data, such as data concerning health may be collected.

We collect this information within transactions of purchasing products, newsletter delivery or private email communications. Personal data is also generated from technical processes such as contact forms, cookies, and analytics. We retain this information for as long as you want us to communicate with you, and do not sell this information for any marketing purposes.

WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However data about visitors may be collected via plugins.

We collect basic visitor information through Google Analytics cookies (search queries, device type, geolocation, return visits, etc.) but you can opt out of cookies at any time via your browser settings. To learn how Google uses your information see Google’s privacy policy. We retain this information for 30 days and use this information for our internal marketing purposes only.

How we protect your data and what we share with others

We have setup the site with a SSL Certificate to protect the data transmission and will never share your information or our own login information with anyone other than our developers when needed.

What data breach procedures we have in place

If this site gets hacked we will notify you and fix the hacking right away via email. However, you should know that we do not hold any credit card information in WordPress’s backend, only with our payment provider.

Who on our team has access

We do not share any data with anyone else other than the owner of this company.

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.